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University of Connecticut University Information Technology Services NetID

Having trouble with your NetID and looking for one on one help and support?

Help and Support

Our number one priority is to avoid any network resource accessibility interruptions, and to resolve any NetID issues as quickly and as efficiently as possible. If you run into any issues with your NetID or the NetID system that you are unable to resolve or would otherwise like to let us know about, please contact the ITS Help Center directly using the contact information on the right.

Please make sure to take a look at the Frequently Asked Questions page for possible solutions before contacting the ITS Help Center, as it might bring you to a quick solution and save you some time.


The ITS Help Center can be contacted by email or phone.

ITS Help Center

P: 860.486.4357 (HELP)

NetID Password Reset

Please note: Access to this site will be locked if your session is idle for more than 5 minutes, or if you answer incorrectly too many times. Also, please do not close your web browser until you have completed your session, or the site will be locked due to your idle "abandoned" session.
Enter your NetID (Example: abc12345):
Enter your date of birth (MM/DD/YYYY):